Customer Service Representative (Remote)

Location: (Multiple states)

Department: Customer Service

Type: Full Time

Min. Experience: Mid Level

Revolutions, Inc. develops and manages successful and rapidly growing retail internet companies. Our flagship Web site is SpinLife.com, the largest internet retailer of wheelchairs, scooters, lift chairs and other home medical equipment.  We’re committed to ensuring the highest quality customer experience, and are proud of the reputation we’ve earned for great service to our customers and manufacturer partners and for a rewarding working environment.

Our rapid growth has created opportunities for talented and energetic Customer Service Representatives.  Reporting to the Director of Customer Service, the Customer Service Representative’s responsibilities include:

  • Answering incoming calls from customers, and providing patient and friendly support.
  • Following up on Medicate and Insurance billing paperwork and requests.
  • Focusing on building a long-term relationship with the customer by creatively solving problems while presenting a pleasant and supportive demeanor.
  • Working closely with our vendor partners to insure that the appropriate equipment is ordered and delivered in a timely manner.
  • Diagnosing technical challenges and redirecting the call to appropriate support staff.
  • Providing timely, accurate, and friendly communications via phone, email and live online chat.
  • Being an advocate for our customers while making good business decisions.

 Required qualifications

  • 1-2 years Customer service phone experience.  Ecommerce experience a plus.
  • Excellent phone and written communication skills,
  • Medicare or Insurance billing experience or knowledge
  • Experience and comfort in navigating the Internet.
  • Ability to adapt well to change and multi-task effectively.

Preferred Qualifications

  • Bachelors or Associate degree 
  • Bilingual in Spanish
  • Microsoft Office including Outlook and Word

Our customer service department is open 9 am-9 pm ET, M-F, 10 am-6 pm ET Saturday and 10 am-4 pm on Sunday.  Customer Service representatives will work a variety of shift during those time periods.

This opportunity offers the ability to work in the corporate office in Columbus Ohio or from your home in another area. Minimal travel is required, and extensive training is provided.  This position includes the potential for performance-based bonuses.  We offer excellent benefits including health insurance, 401k programs, flexible spending accounts, short and long term disability, and paid time off.  We are proud to offer a non-smoking environment. 

Unfortunately, we do not employ in the states of NY, IL, CA, FL or TX.

If you are a qualified candidate, please send a cover letter and resume to employment@Revolutions-inc.com. 

No phone calls, please.

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