DME Service Agent (Work From Home/Troubleshoot over phone)

Location: (Multiple states)

Type: Full Time

Min. Experience: Experienced

Durable Medical Equipment Service Agent (Work From Home/Troubleshoot over phone) 

Do you have a strong background in the SERVICE repair and troubleshooting of Durable Medical Equipment?  With the ever changing landscape of our industry, Spinlife is poised to continue to grow as the industry evolves. Spinlife has become the largest Internet retailer of a complete offering of Durable Medical Equipment. We are committed to ensuring the highest quality customer experience and we are proud of the reputation we have earned for both excellent service and for a great working environment.

Our rapid growth has created opportunities for talented and energetic National Service Program Agent.  The ideal Candidate will have strong experience as a Durable Medical Equipment Technician.  Reporting to the Director of Customer Service, the DME Service Agent responsibilities include:

  • Answering incoming Technical Support calls from customers, and providing patient and friendly support.
  • Focusing on building a long-term relationship with the customer by creatively solving problems while presenting a pleasant and supportive demeanor.
  • Working closely with our vendor partners to insure that the appropriate equipment is ordered and delivered in a timely manner.
  • Diagnosing technical challenges and redirecting the call to appropriate support staff.
  • Providing timely, accurate, and friendly communications via phone, email and live online chat.
  • Being an advocate for our customers while making good business decisions.

Required qualifications

  • 2 Years experience in DME Repair and Technician role
  • 2 Years in a Technical Support or Technician role
  • Excellent phone and written communication skills,
  • Experience and comfort in navigating the Internet, basic computer knowledge and MS Office
  • Ability to adapt well to change and multi-task effectively.

Our National Service Program department is open 9 am- 6 pm ET, M-F and 10 am-4 pm ET Saturday.  Service Representatives will work a variety of shift during those time periods.

 

This opportunity offers the ability to work from home. Minimal travel is required, and extensive training is provided.  This position includes the potential for performance-based bonuses.  We offer excellent benefits including health insurance, 401k programs, flexible spending accounts, short and long term disability, and paid time off.  We are proud to offer a non-smoking environment.

If you are a qualified candidate, please send a letter and resume.  No phone calls, please.

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